Terms & Conditions

Dreams Come True lists licensed short-term rental accommodation and related services (car rental, tours and activities) on the island of Madeira, Portugal. For any question about a booking, contact us directly — it's faster than email:

WhatsApp: +351 939 277 830 · Email: dct.madeira@gmail.com

Property and car bookings made through this site are paid online via Stripe at the time of booking; the listing is only confirmed once payment has gone through. Displayed prices are shown in EUR and, for accommodation, include the accommodation cost, the Madeira Taxa Turística Regional (regional tourist tax: €2 per person per night, guests aged 13+ only, capped at the first 7 nights of any stay — Madeira residents are exempt), and VAT at the applicable rate. Bookings above a property's included guest count carry a per-night extra-guest fee (amount varies by property, shown in the price breakdown before you pay); the guest count you select at booking is what the price is calculated on, so please book for the actual number of people staying.

If you'd rather ask a question, check availability, or arrange something outside the online flow (a custom date range, a group booking, etc.) before paying, message us on WhatsApp — every "Ask a question" button on this site opens a pre-filled chat with us directly.

All bookings are non-refundable once payment has been completed and the booking is confirmed. We're not able to offer automatic refunds for change of mind, early departure, or missed check-in.

That said, circumstances vary — if something comes up, message us on WhatsApp as soon as possible and we'll look at your specific situation. We can't promise a refund, but we do review genuine cases individually rather than applying the policy rigidly in every case.

If we ever have to cancel a confirmed booking on our side (e.g. the property becomes unavailable), you receive a full refund of what you paid us.

We do not charge a separate security/damage deposit at booking for accommodation. This is a matter of trust, not permission — guests remain responsible for the property and its contents for the length of their stay (see Section 6).

Check-in and check-out times and instructions are sent directly to you ahead of arrival. Please keep the property reasonably quiet (particularly at night), don't exceed the number of guests you booked for without checking with us first, and treat the property, its neighbours, and any shared spaces (gardens, jacuzzi, BBQ areas) with the same care you'd want in your own home. Smoking indoors isn't permitted. Travelling with pets or planning an event/gathering at the property? Message us before you book so we can confirm it works for that particular listing.

Guests are responsible for any damage they (or anyone in their party) cause to the property, its furnishings, or shared amenities beyond normal wear and tear, and may be charged the reasonable cost of repair or replacement. Please let us know about any damage or breakage as soon as it happens rather than leaving it for the next guest to discover.

Car rentals booked through this site have a minimum rental period of 4 days for guests already staying at a Dreams Come True property, and 7 days otherwise. The driver must hold a full, valid driving licence (held for at least one year) and be at least 21 years old. The car is provided with a full fuel tank and should be returned with a full tank; fair wear and tear is expected, but the driver is responsible for any damage caused during the rental period, in line with the insurance terms confirmed at handover. Pickup/drop-off is arranged directly with you based on the location and mode you select at booking.

Activities and tours listed under Island Entertainment (hiking, surfing, fishing, windsurfing, city tours, and similar) are arranged around your stay via WhatsApp rather than booked instantly online. Pricing shown is indicative; the exact price, timing, and any weather-dependent changes are confirmed with you directly before you commit.

Dreams Come True isn't liable for indirect or consequential loss (e.g. missed flights, other travel arrangements affected by a delay) arising from your stay, rental, or booked activity, except where that liability can't be excluded under Portuguese law. Activities involving physical exertion or the sea (hiking, surfing, windsurfing, fishing) carry inherent risk — guests take part at their own discretion and are responsible for assessing their own fitness and ability to do so safely.

Neither party is responsible for a failure to perform caused by events outside their reasonable control — extreme weather, natural disaster, government restrictions, and similar. Where this affects a confirmed booking, we'll work with you directly on the fairest outcome available at the time.

These terms are governed by the laws of Portugal. If a disagreement can't be resolved directly between us, EU-based consumers can also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

We may update this page from time to time as the business or the rules around it change — the date at the top always reflects the latest version. Continuing to book or use the site after an update means you accept the current version.